How Can We Help You?

We accept credit and debit cards (Visa, MasterCard, American Express, JCB, UnionPay International), bank transfers, and cash payments upon arrival at the hotel.

Yes, your card details are required to guarantee your booking. Our platform is completely secure and protected with advanced encryption systems.

For non-refundable rates, payment is taken at the time of booking confirmation. For refundable rates, card details are kept as a guarantee and, unless otherwise stated, payment can be made upon arrival at the hotel, either in cash or by card.

If you don’t receive the confirmation, check your spam or junk folder. If you still can’t find it, contact us via our contact form, email, or phone, providing your name and arrival date so we can verify your booking.

Contact us by email or phone with your booking details (name, stay dates, and room type) and we’ll help you retrieve it quickly.

Yes, depending on the conditions of your rate. You can check the specific terms in your confirmation email or contact us via our contact form, email, or phone.

You can also cancel directly using the cancellation link included in your booking confirmation email.

Contact us via our contact form, email, or phone. Provide your booking number and stay details so we can process any changes or cancellations, subject to the conditions of your rate.

You can request a parking space when making your booking, by email, phone, or upon arrival (subject to availability).

We do not currently accept pets in our properties, except for guide dogs.

Yes, cots are available at no extra charge but are subject to availability. Please request one when booking or before your arrival.